David Phillips founded D A Phillips & Co Ltd in 1985 to be an independent pensioneer trustee company that administered small self administered schemes (SSASs). His aim was to provide a genuinely independent service to people who want to be in control of their retirement planning and not beholden to an insurance company or similar institution. We rapidly developed a reputation for providing excellent service through a detailed understanding of the changing regulations that governed our industry.
In 1997 we launched our first self invested personal pension (SIPP), which we administered with the same dedication to service and expertise that we apply to our SSASs.
Today we continue to specialise in administering SIPPs and SSASs and currently run in excess of 2,000 SIPPs and 400 SSASs.
Our highly skilled team works closely with our clients and their advisers to deliver retirement solutions which best match their life and business goals.
We pride ourselves on the level of service that we offer. Unlike many other administrators, we provide a personal service. Each client has their own skilled administrator who will deal with the administration of their scheme. Clients and their advisers will have direct access to their administrator including their direct dial phone number and direct e-mail address. Our administrators sit in small teams which ensures continuity of service in the event that the administrator is not available.
This website gives information about SIPPs and SSASs in general and about the services that we offer. We hope that you find it informative and that it helps you to evaluate our services. Investing time to choose the most appropriate pension vehicle and administration company is vital to getting the pension that is right for you. To this end we advise discussing our services with your financial adviser as well as contacting us. If you would like to find out more about us then please do not hesitate to contact us.
We are committed to providing the very best level of service that we can to our clients. For us this means that we maximise the quality of what we do and minimise the time that it takes to do it.
The table below shows our maximum turn-around times for completing the main activities that we undertake when running SIPPs. Our aim is to beat these targets.
Process |
Service Level |
Notes |
New Business |
||
| Issuing a SIPP application pack | Same day | |
| Producing a new business illustration | Same day | |
| Acknowledging receipt of a new SIPP | Same day | |
| Processing a new SIPP application and opening the SIPP Bank Account | 5 days | 1 |
Money-In |
||
| Processing transfer-in forms | 24 hours | 1 |
| Banking incoming cheques and transfers | Same day | |
General Administration |
||
| Raising outgoing cheques and transfer instructions | Same day | 1,2 |
| Providing ad hoc valuations | 3 days | 3 |
| Providing ad hoc projections | 3 days | 3 |
| Providing information requested | 3 days | |
| Responding to general enquiries | 4 days | |
| Dealing with technical queries | 5 days | |
Investments, including property |
||
| Assessing viability of purchase in principal | 3 days | 1 |
| Instructing solicitors and lenders | 3 days | 1 |
| Completing legal documents | 2 days | 1 |
| Transfer of funds for purchase | Same day | 1,2 |
Member Benefits |
||
| Crystallisation of benefits and payment of lump sum | 5 days | 1,2 |
| Processing of pension payroll | End of the | 1,2 |
| (note: must receive instruction by the 20th of the month) | month |
Notes
1. Provided correct documentation and/or information is received
2. Provided SIPP bank account has sufficient cleared funds and instruction is received before 12pm.
3. Provided information needed from third parties is supplied within timescales.