Our aim is to provide our clients with excellent and affordable pension products. We pride ourselves on the level of service that we deliver.
However, if you have any issue with an aspect of our service you can raise your concerns with us, either in writing or by telephone.
You can contact the individual who normally deals with the administration of your scheme, or our Compliance Officer at:
DP Pensions Ltd
Kent TN30 6FA
Phone: 01580 762 555
We will thoroughly investigate your issue and seek to resolve it.
If your complaint is not resolved to your satisfaction, then you can refer it to:
Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Tel: 0800 023 4567 or 0300 123 9123
The Pensions Ombudsman Service, 10 South Colonnade, Canary Wharf, E14 4PU.
Tel: 0800 917 4487
The Pensions Advisory Service, 11 Belgrave Road, London, SW1V 1RB.
Tel: 0800 011 3797
For full details of DP Pension Ltd’s Complaints Handling Procedure please see our guide below: