COVID-19 update: Our company’s response

Dear all,

In line with Government advice and to look after the wellbeing of our staff, their families and all our clients and advisers, we have an increased number of staff working from home.

Firstly, we want to reassure you that we have the resource, systems and technology in place to continue working in the usual way, and to support any of your requests. While there will clearly be some changes to our ways of working in the coming weeks and months, it’s important to stress that we are here, and available, when you need us. Our utmost priority remains delivering a high standard of service for you.

Our adaptable internal processes mean that all our staff are able to work remotely and securely. Any reduction in office staff should have minimal effect on us answering your calls or acting on any instructions, but please bear with us.

Remember we are also available via email, so please get in touch with us using this method where possible during this period. Your dedicated account manager will gladly call you back so don’t forget to leave your number if we don’t already have it.

Secondly, any face-to-face meetings or popping into the office is now cancelled or postponed to protect you and our staff – some of whom will have vulnerable relatives.

To ensure you can continue to talk to us, should you feel the need, we are more than committed to hosting meetings online and remotely. We can hold these if you have a laptop, desktop computer, or tablet and we will be happy to arrange a video meeting. Or simply pick up the phone and speak to us.

We hope you are well and stay safe.