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Protecting your personal information
We take the privacy and security of your personal information seriously. Our separate Privacy Notices (below) along with the information contained in the Terms and Conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed in order to ensure that we comply with General Data Protection Regulation (GDPR).
Any changes we make to our Privacy Notices in the future will be posted on this page so please check back frequently to see any updates or changes.
We will ask you for some personal details to verify your identity when you call us (and when we call you) to allow us to confirm that you are the owner or representative of the plan.
You and/or your representative, such as your Financial Adviser, may send personal information to us electronically. We are not responsible for any loss you may suffer as a result of interception of an electronic communication, or delivery failure. We are not responsible for the way in which you or your representative handles personal information. Where possible, we prefer that you and your representative communicate using either secure/encrypted email or using encrypted files. When we communicate personal information, we will endeavour to ensure that it is done so securely using encrypted files or other secure means where appropriate.
We may monitor the use and content of emails, which are sent from or received by us. This is to ensure compliance with our own email policy. We reserve the right to identify and take action against unlawful or improper use of email, including attacks on, our systems.
Online contact form
If you make an enquiry via our online Contact Form found here the information we gather, such as your name and email address, will be used to respond to your enquiry. If you are an existing customer we may cross reference the information you provide with information held on our systems to signpost your enquiry to the most appropriate department and we may hold this data. However, we advise that you do not transmit any personal information, such as date of birth, national insurance number, home address or plan account information, via this method.
Electronic storage of information
The personal information we collect from you and/or your representatives is stored by us on secure servers, protected through a combination of physical and electronic access controls, firewall technology and other security measures. We have put in place measures to guard against unauthorised or unlawful processing and against accidental loss, destruction or damage.
Our website, literature and correspondence may contain links to external websites. If you use the links to leave our website and visit a website operated by a third party, then we do not have any control over that website and cannot be held responsible for the protection and privacy of any information that you provide while visiting such websites.
We endeavour to select reputable websites and sources of information for your convenience but we are not in any way responsible for the content of any external website. Clicking on these is at your own risk and we are not responsible for any damages or losses incurred or suffered in connection with your use of the link.
If you are concerned about our information rights practices you have the right to raise your concerns with us. You are able to complain about:
- How your personal data has been processed
- How your request for access to data has been handled
- How your complaint has been handled
- Appeal against any decision made following a complaint about our information rights practices
Upon receiving a complaint we will;
- Clarify how we have processed your personal data
- Explain how we have put right anything that has gone wrong
Any complaints regarding your personal data or our information rights practices should be addressed to:
The Compliance Department
DP Pensions Ltd/DP Administration Limited
Telephone: 01580 762 555
If you are unhappy with how we have dealt with your complaint you can contact the Information Commissioners Office (ICO) on telephone 0303 123 1113 or www.ico.org.uk