DP Pensions Ltd

Our SIPP Service Standards

We are committed to providing the very best level of service that we can to our clients. For us this means that we maximise the quality of what we do and minimise the time that it takes to do it.

The table below shows our target turn-around times for completing the main activities that we undertake when running SIPPs. All timescales run from the date of receipt unless otherwise stated. Our aim is to beat these service standards.


Service Level Notes

New Business

Issuing a SIPP application pack Same day
Producing a new business illustration Same day 4
Acknowledging receipt of a new SIPP Same day
Processing a new SIPP application and opening the SIPP Bank Account 5 days 1


Processing transfer-in forms 24 hours 1
Banking incoming cheques and transfers 24 hours 1

General Administration

Raising outgoing cheques and transfer instructions Same day 1,2
Processing client/advisor instructions 3 days 1
Providing ad hoc valuations 3 days 3
Providing ad hoc projections 3 days 3
Providing information requested 3 days 3
Responding to general enquiries 4 days 3
Dealing with technical queries 5 days

Investments, including property

Assessing viability of investment in principal 5 days 1
Instructing solicitors and lenders 4 days 1
Completing legal documents 3 days 1
Transfer of funds for purchase Same day 1,2
Responding to general enquiries 4 days
Dealing with technical queries 5 days

Member Benefits

Crystallisation of benefits and payment of lump sum 5 days 1,2
Processing of pension payroll End of the 1,2
(note: must receive instruction by the 20th of the month) month


  1. Provided correct/complete documentation and/or information is received
  2. Provided SIPP bank account has sufficient cleared funds and instruction is received before 12pm.
  3. Provided information needed from third parties is supplied within timescales.
  4. Provided the request is received before 12pm.

‹ SIPP IllustrationsupYour Plan Bank Account ›